What we do
Support and governance
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Support and enhancements
After go-live, the platform needs someone to look after it and help it grow. We work alongside your team with a dedication agreed in writing, under the judgment of a partner with Salesforce Architect credentials: we resolve incidents, build enhancements by priority, review changes before production and transfer the knowledge.
Incidents that wait because nobody knows the configuration, enhancements piling up without priority, changes reaching production without a risk review and a team that depends on third parties to understand its own platform.
We define in writing the support scope, the monthly dedication and how your team's requests are prioritized.
We resolve incidents and build enhancements in priority order, reviewing changes and risks before production.
Every change is documented and the knowledge passes to your team so it gains autonomy.
A monthly fee with capacity agreed in writing, or a profile that joins your team. The final plan depends on your platform and the coverage you need.
Combined capacity: the plan's hours cover technical work, coordination, quality testing, documentation and agreed meetings. It is not one person's exclusive dedication or unlimited availability.
Your platform's profile, the mix of specialties and the required coverage determine the final plan. Priority, response times and enhancement capacity are agreed in writing.
A stable platform that needs attention and small improvements every month.
Teams with a focused use of Salesforce and few change requests.
From USD 3,000/month
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A growing platform that needs continuous enhancements on top of support.
Teams with several departments on Salesforce and an active enhancement backlog.
From USD 5,500/month
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A platform at the core of operations, with several clouds, integrations and its own roadmap.
Organizations that need architecture judgment and sustained enhancement capacity.
From USD 11,000/month
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Your team needs a profile it does not have, for a period or for a specific front.
Teams that already lead their platform and need to add architecture, consulting or development.
Based on profile and commitment
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Our founding partner's Salesforce Architect credentials, verifiable on Trailhead.
Plans start at USD 3,000 per month (Essential, 24 hours of combined capacity). The final plan depends on your platform, the mix of specialties and the coverage you need, and is agreed in writing.
We tell you before starting it. You decide whether it is planned for the following month or quoted separately; like any extension, it is approved beforehand.
No. It brings senior judgment and transfers knowledge. The goal is for your team to gain autonomy, not to create dependency.
No. We can start with a conversation and, if there is a concrete problem to validate, propose a small phase with a clear limit. You decide whether to continue based on the evidence and the value observed.
Tell us your situation and we will say plainly whether we can help and where to start.