Manufacturing
Salesforce, data and AI for manufacturing
Sales, operations and service working from the same information: forecasts the plant can use, sales agreements in plain sight and installed equipment with its full history.
Three typical challenges in the sector
The sector's most common challenges and how we approach them.
01
A sales forecast operations cannot use
The forecast lives in spreadsheets and in the CRM with different criteria. The plant and purchasing plan on figures sales does not recognize, and every month someone reconciles by hand.
How Nyxum solves it
We organize the commercial model on Salesforce's standard, with Manufacturing Cloud where it fits: sales agreements and forecasts by account and product that sales and operations review with the same rules.
View the service: Salesforce02
CRM and ERP disconnected
Orders, prices, inventory and invoicing sit in the ERP; opportunities and customers, in the CRM. To know whether there is stock or where an order stands, the sales rep has to ask another department.
How Nyxum solves it
We integrate Salesforce with the ERP through APIs built with MuleSoft or the integration layer you already have, with explicit contracts and monitoring, so each system publishes its information and the others consume it under agreed permissions.
View the service: Data, integration and multicloud03
After-sales without the installed equipment's history
Warranties, maintenance and spare parts are handled in separate tools. When a customer calls, nobody can see at a glance what equipment they have, what was done and what is pending.
How Nyxum solves it
We bring installed assets, cases and service visits into a single view. Once the data is ready, an agent with bounded actions can prepare the case or propose the visit, always with human review.
View the service: AI governance
Relevant clouds and technologies
- Manufacturing Cloud
- Sales Cloud
- Service Cloud
- Field Service
- MuleSoft
- Data Cloud
This is a technical reference for the sector, not a list of certifications.
Related case
We do not publish case studies for this sector yet. In the initial conversation we tell you plainly which experience applies to your situation.