Privacy policy

1. Data controller

Nyxum is the trade name of Soluciones Empresariales Leiva & Asociados S.R.L., the controller of your data.

• Legal name: Soluciones Empresariales Leiva & Asociados S.R.L.
• Contact email: contacto@nyx-um.com

2. Data we collect

We collect only what you enter in our forms (contact, sending the license calculation, resource downloads and event registration) and the minimum technical data of the submission.

• First and last name.
• Work email.
• Company.
• Phone (optional).
• Salesforce users, as a range (optional).
• Subject and description of your challenge.
• Technical submission data: the site language and the address of the page you wrote from.
• If you ask to receive the license calculation: your email and the values you entered (licenses, unused licenses and price per license).
• Visit origin: the page you landed on and campaign parameters (utm). They are kept temporarily in your browser's session storage and are only sent if you complete a form.
• Usage analytics: we do not currently use any analytics tools. No tracking cookies are used.

3. Purpose

• To answer and follow up on your enquiry.
• To send you the resource you requested.

4. Legal basis

Processing is based on your consent, which you give expressly by ticking the form checkbox. The box is never pre-ticked, and you can withdraw consent at any time.

5. Retention

We keep your data for 24 months from your last contact with us or until you withdraw consent, whichever comes first. Afterwards we delete or anonymise it.

6. Providers that process data

To run the site and handle your enquiry we use these providers, which process data on Nyxum's behalf:

• Cloudflare: hosting and delivery of the site.
• Google reCAPTCHA (Google LLC): anti-spam verification of the contact form.
• Google Workspace (Google LLC): email, where the enquiry is received and handled.
• Salesforce: CRM where your enquiry is recorded.
• Meeting scheduler: not currently used on the site.

7. International transfers

Some of these providers operate outside Costa Rica, including the United States and other countries. When a transfer happens we limit it to what is needed to provide the service and require equivalent protection from the provider.

8. Your rights

You can exercise your rights of access, rectification, deletion and withdrawal of consent at any time.

• Write to contacto@nyx-um.com stating the right you want to exercise and a way to identify you.
• We will reply within the deadlines set by Law 8968.
• If you believe we did not handle your request properly, you may go to the Agency for the Protection of Inhabitants' Data (PRODHAB).

9. Security

We apply reasonable technical and organisational measures to protect your data: encrypted transmission (HTTPS), restricted access to the contact mailbox, and providers bound by confidentiality obligations.

10. Changes to this policy

We may update this policy. The current version is published on this page with its date. If a change alters the purpose of processing, we will ask for your consent again.